Support
Support that is clear, practical and business-focused.
WP Site Care support is designed to give clients a clear route for requesting help and understanding what happens when an issue arises.
How to request support
Depending on your Care Plan, support requests can be sent by email or by our Support Ticketing service once your care plan begins.
Please include:
- your website address
- a short description of the problem
- screenshots where relevant
- details of any recent changes made to the website
Priority Issues
Issues affecting website availability, forms, checkouts or key business functions are prioritised ahead of routine requests.
What support covers
Support includes:
- Investigation of website issues
- Restore support
- Help with plugin or update-related problems
- Support linked to the services included in your care plan
What support does not cover
Unless specifically included in your plan or agreed separately, support does not include:
- Redesign work
- New feature development
- Content entry
- Third-party licence costs
- Email hosting or email troubleshooting
- Legal advice
Need help with your website?
Contact WP Site Care support and we will review the issue and respond in line with your care plan.